Home
Shop
Custom Orders
Past Creations
Meet Raquel
Contact
FAQ
Help
Frequently Asked Questions
Custom Orders
How do custom orders work?
Can I request a piece similar to a sold item?
Production Timelines
How long does a handmade piece take?
Materials
What yarn do you use?
Care
How should I care for my chunky-yarn piece?
Payments
How do I pay for my order?
Shipping
Where do you ship, and how much does it cost?
Returns & Exchanges
Full details are on our
Returns & Cancellations
page.
Can I return a ready-made piece?
What if my order arrives damaged, defective, or not what I ordered?
Can I cancel a custom order?
Do these terms affect my legal rights?
Digital Patterns
When will patterns be available?
